Due to the nature of pharmaceutical products, our return policy has specific requirements. We are committed to resolving any genuine issues with your order.
1Return Eligibility
Returns are accepted under the following conditions:
- The product received is different from what was ordered
- The product arrives visibly damaged or tampered with
- The product has expired at the time of delivery
- The package is completely empty upon arrival
Non-Returnable: Opened pharmaceutical products, products returned due to change of mind, and products where the seal has been broken cannot be accepted due to health and safety regulations.
2How to Request a Return
- Contact us at contact@theprivatestore.com within 7 days of receiving your order.
- Include your order number, description of the issue, and clear photographs.
- Our team will review your request within 2-3 business days.
- If approved, you will receive return instructions. Do not return items without prior authorization.
3Refund Timeframes
| Refund Type | Processing Time | Method |
|---|
| Approved Return | 5-7 business days | Original payment method |
| Wrong Item Sent | 3-5 business days | Original payment method |
| Lost in Transit | 7-14 business days | Store credit or reshipment |
| Damaged on Arrival | 5-7 business days | Replacement or store credit |
4Non-Refundable Situations
- Orders delayed due to customs or import restrictions
- Packages seized by customs authorities
- Incorrect shipping address provided by the customer
- Change of mind after the order has been dispatched
- Products that have been opened or had the seal broken
- Requests submitted more than 30 days after estimated delivery
5Order Cancellations
- Orders can be cancelled within 12 hours of placement, provided payment has not been completed.
- Once payment is confirmed and the order is dispatched, cancellation is not possible.