Your privacy is fundamental to everything we do. This policy explains how The Private Store collects, uses, and protects your personal information when you use our members-only platform.
1Information We Collect
- Account Information: Email address, name, and phone number when you register or place an order.
- Order Information: Products ordered, quantities, prices, order history, and payment method preferences.
- Billing & Shipping Address: Full postal address for order fulfillment and delivery.
- Referral Code: Your unique referral code generated upon first order.
- Device & Technical Data: IP address, browser type, and pages visited for security and fraud prevention.
- Login Activity: OTP login timestamps and session data for account security.
2How We Use Your Information
- Processing and fulfilling your orders across our partner pharmacy stores
- Sending order confirmations, shipping updates, and delivery notifications
- Sending payment links securely to your registered email
- Pre-filling checkout details for a faster shopping experience
- Generating and managing your personal referral code
- Detecting and preventing fraud and unauthorized access
- Improving our platform, products, and services
3Information Sharing
We do not sell, rent, or trade your personal information. We share data only in limited circumstances:
- Partner Pharmacy Stores: Order details synchronized with our partner stores solely for order fulfillment.
- Shipping Carriers: Name and address shared with carriers to deliver your orders.
- Legal Requirements: When required by law, court order, or government authority.
We never share your medical purchase history with any third party for marketing, insurance, or employment purposes.
4Data Security
- SSL/TLS encryption for all data transmission
- One-Time Password (OTP) authentication with no stored passwords
- Encrypted email communications for payment links
- Regular security audits and restricted staff access on a need-to-know basis
5Data Retention
| Data Type | Retention Period |
|---|
| Order Records | 7 years (legal requirement) |
| Account Information | Duration of account + 2 years |
| Login / OTP Logs | 90 days |
| IP Address Logs | 30 days |
| Communications | 3 years |
6Your Rights
- Access: Request a copy of all personal data we hold about you
- Correction: Update inaccurate information via My Account
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at contact@theprivatestore.com